Returns & Exchanges
At Raithe Eyewear, we stand behind every pair of frames we produce. If for any reason you are not completely satisfied with your purchase, we offer a straightforward returns and exchanges policy designed to give you peace of mind.
We accept returns on eligible items within 14 days of the delivery date confirmed by your shipping notification. Items returned outside this window cannot be accepted unless they are subject to a manufacturing defect, in which case our warranty policy applies.
- Unworn, unscratched frames in their original condition
- Original packaging intact, including case and cleaning cloth
Raithe Eyewear reserves the right to decline any return that does not meet these conditions. Items returned in unsuitable condition will be sent back to you at your cost.
We're happy to exchange your frame for a different style, colour, or size within the same 14-day window, subject to availability. If the new item is higher in value, you'll be charged the difference. If lower, we'll refund the difference to your original payment method.
| Payment Method | Refund Timeline |
|---|---|
| Credit / Debit Card | 7 - 14 business days from approval |
| Apple Pay / Google Pay | 7 - 14 business days from approval |
| Buy Now, Pay Later (Tabby / Tamara) | Refunded to your BNPL account; future instalments cancelled |
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at hello@raitheyewear.com with your order number and photos of the issue. We'll arrange a replacement or full refund, including shipping.
