Shipping
Order processing
Every order is carefully packed to ensure your eyewear arrives in perfect condition. Orders are processed within 24 hours after payment confirmation. You will receive a confirmation email once your order has been dispatched.
Estimated delivery
- UAE: 1 to 3 business days, free
- GCC countries: 3 to 6 business days
- International: 5 to 10 business days
Delivery times may vary depending on the destination and customs clearance.
Shipping fees
Shipping costs are calculated at checkout based on your location. You will see the exact cost before completing your purchase.
Tracking your order
Once your order has shipped you will receive a tracking number by email. If you have not received tracking within 24 hours of your dispatch confirmation, contact us at hello@raitheyewear.com.
Customs & duties
International orders may be subject to customs duties or taxes determined by your country. These charges are the responsibility of the customer and are not included in the order total or shipping fees at checkout.
Returns & exchanges
Overview
We stand behind every pair of frames we produce. If for any reason you are not completely satisfied, we accept returns on eligible items within 14 days of the delivery date confirmed by your shipping notification. Items returned outside this window cannot be accepted unless subject to a manufacturing defect, in which case our warranty applies.
Eligibility
- Unworn, unscratched frames in their original condition
- Original packaging intact, including case and cleaning cloth
Exchanges
We're happy to exchange your frame for a different style or colour within the same 14-day window, subject to availability. One complimentary exchange per order; subsequent exchanges may incur a handling fee of AED 25.
Refunds
Once your return is received and inspected, approved refunds are processed to the original payment method within 14 business days.
| Payment method | Refund timeline |
|---|
| Credit / debit card | 7 to 14 business days from approval |
| Apple Pay / Google Pay | 7 to 14 business days from approval |
Damaged or faulty items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery at hello@raitheyewear.com with your order number and photos. We'll arrange a replacement or full refund, including shipping.
